Frequently Asked Questions

Can I change my order once it’s been submitted?

The minute you submit an order to us we begin working on it so we can’t change your order once it’s been placed.  If you realize you’ve made a mistake we recommend you email us at info@sign.builders and request that we cancel the order.  You will then need to place a new, correct order.  We cannot cancel an order once it’s been printed so it’s important that you act quickly once you’ve placed an order.

Can I cancel my order once it’s been submitted?

The minute you submit an order to us we begin working on it so we can get it to you as fast as possible.  If you realize you’ve made a mistake we recommend you call or email us at info@sign.builders and request that we cancel the order.  You will then need to place a new, correct order.  We cannot cancel an order once it’s been printed so it’s important that you act quickly once you’ve placed an order.

How can I use my promo code?

You can apply a promo code during the checkout process.  Once you enter the promo code you will see the discount applied to your order.

What is your return policy?

All our work is guaranteed to be defect free.  If we make a mistake printing your order, we will immediately correct the error and reprint your order at no cost to you. But because our products are custom printed, we cannot offer refunds on products that do not have a defect. In all cases, our liability is limited to the cost of re-printing your order.

If you plan on ordering a large quantity of signs or banners you may wish to order a small quantity to start in order to assure that the product is satisfactory before you place a large order.

How quickly will my order be printed and shipped to me?

On orders of 3 units or less we generally ship within 48 hours (order must be submitted by 3pm EST).  Larger orders may require an additional time to process.

 What payment methods do you accept?

We accept VISA, Mastercard, American Express and Discover credit cards.

Is your site secure?

Our checkout process uses SSL (Secure Sockets Layers) encryption technology that allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely. You will notice either a padlock icon in your browser address window and/or you will see the web address begins with an https (the s at the end indicates secure).  Please note you will only see these secure indicators once you’ve entered the checkout process.

What types of materials do you print on?

We offer a wide variety of printing substrates to pick from.  The most common substrate customer select is Coroplast which is inexpensive and widely used for yard signs.   Please note we do not offer all substrates  for all products or sizes.

  • Coroplast – A corrugated plastic typically used for yard signs

  • Gatorboard – A dense polystyrene foamcore with wood fiber veneer. Thin and very ridged. For indoor applications only

  • Foamcore –A lightweight, easily cut foam that is faced with paper on both sides. For indoor applications only.

  • Aluminum – A thin, lightweight metal.  Used mainly for street signs.

  • Reflective Aluminum – A thin, lightweight metal with a reflective surface. Used mainly for street signs

  • Magnetic Vinyl – A thin vinyl sheet with a magnetic coating applied. Used mainly for temporary signs attached to vehicles or other metal objects. 

What is your product guarantee?
All our work is guaranteed to be defect free.  We will replace any defective product  or refund your money (at our discretion).   You must notify us within 24 hours of receipt of any defects in your product(s).
 

How durable are your signs & banners?

We use UV resistant inks that should last up to 3 years under normal conditions.  For best results in exterior sign applications you should select a metal substrate.  Our vinyl banner material typically has a lifespan of up to 3 years, however wind and other environmental conditions may shorten the lifespan.

Will my finished sign look exactly as it does on my monitor?

Monitors come is many different specification and use an RGB color model.  Our printers use a CMYK color model that allows for a wider color gamut.   While you can expect that your finished product will look similar to your monitor we cannot guarantee that it will match.

What resolution images do I need to use for my sign or banner?

If you are uploading art for your sign or banner the higher the quality of your artwork the better the finished product will look.  The best file format to use is a vector based art such as .eps.  These files will scale to any size without degradation.  If you upload non vector art such as a jpeg you want to  use the highest resolution possible.  We recommend not going below 200 depending on the size of your finished product.

What file formats can I upload for my sign?

We accept most common file types such as .eps, .pdf, .ps, .svg , .jpg, .bmp, .png, .tiff,.  The preference is always vector file format (shown above in bold).

What confirmation will I receive once I place my order?

Once you have submitted your order you will receive an email confirmation to the address you entered when you registered.

What do I do if I didn’t receive my order?

Call or email us at info@sign.builders and we will research your order.

My product contains a defect.  What do I do?

All our work is guaranteed to be defect free.  If you find a defect call or email us at info@sign.builders and we will reprint your order at no cost.  You must notify us within 24 hours of receipt of your order.

Can I upload art that I found on the web?

Generally no.  In addition to probably being copyrighted it is general of very low resolution. You are prohibited from using art that infringes other third party intellectual property rights (such as but not limited to copyright or trademark).   We reserve the right to refuse to print your graphic without reason. If you upload art to this site, you must have the authority to reproduce those graphics. You cannot use our website to make copies of copyrighted works.